Frequently Asked Questions
Why Bharat Yatra Card?
• Easy Payment
• Convenient
• Emergency use
• Easy for travelers
• Cheapest and the Best for use in India where you can get unmatched access in more than 15000 ATMs, after all we call it “Life ma no tension...”
• Image/ status symbol
• Moving together with technology
• Competitive issuance fee and cash withdrawal charges
How long will it take to avail the card facility once the application has been submitted to the respective branch?
You can avail the facility instantly.
How long is the card valid for usage?
The card is valid for 5 years
Shall I get a renewed card against the expired one?
There is no option for card renewal. New card needs to be purchased once the existing card is expired.
Can I close the card on my wish?
Card can be closed anytime as per the wish of the customer.
Is there any difference between normal Visa Debit Card and Bharat Yatra Card?
The difference is that the former has customer name printed in the face of card and the latter has BHARAT YATRA printed in it in the place of customer name. Similarly, for normal debit card, the applicant must maintain account with Nepal SBI Bank , where as for Bharat Yatra Card maintaining account is not necessary. Other facilities are same as normal card.
Where can the cards be used?
Card can be used in Nepal & India for cash withdrawal as well as purchase.
How much charge I have to pay for new card?
For the first time, you have to pay just Rs. 500/-.
What if the card gets lost or stolen?
Please inform NSBL to block the usage immediately. However, you must send a written application also at the earliest. Please note that you are fully liable for the transactions processed up to the time NSBL is notified of the lost/stolen card.
Customers can contact directly our call centre at Kathmandu at the following numbers for Hot Listing of cards:
TELEPHONE NUMBER: + 977 1 4217017, +977 1 4225326, +977 1 4423375, +977 1 2113746 ( From Mobile or abroad)
Customers can contact directly our call centre at Bangalore at the following numbers for Hot Listing of cards:
TOLL NUMBER : 1800112211 ( From MTNL/BSNL lines in India)
TELEPHONE NUMBER: + 91 80 26599990 ( From Mobile or abroad)
If PIN forgotten, can I get new PIN immediately?
A new PIN will be generated and you will get the new PIN within 15 days. But you have to submit written application to the branch where you have applied for card or in the card centre at Kathmandu as per your convenient.
If card trapped in ATM, how can I get my card?
You have to contact to the ATM linked branch on the same day.
What is the withdrawal limit?
The withdrawal limit of NSBL debit card is NPR 80,000.00 per day. All NSBL Debit Cards accompanies with a PIN (personal Identification Number) for use at ATMs to withdraw cash. Daily limit on usage on POS machine is NPR 100,000.00
How much charge to be paid in each withdrawal?
Charges differs in each case.
If you use NSBI Visa Debit Card in our own ATMs, there will not be any charge in any of the transaction:
• Cash Withdrawal
• Fast Withdrawal
• Balance Inquiry
• Mini Statement
• PIN Change.
-If you use NSBI Visa Debit Card in Visa Networked ATMs in Nepal & India there will be a charge of Rs. 100/- in each Cash Withdrawal & Rs. 25/- in each Balance Inquiry.
-If you use NSBI Visa Debit Card in State Bank Networked ATMs in India, there will be a charge of Rs. 80/- per Cash Withdrawal
-No charge for Balance Inquiry in State Bank Networked ATMs in India.
- There is no charge for Purchase.
If I missed to collect cash from the ATM or I tried to withdraw cash from the ATM but machine did not dispense cash where as my account has been debited. In such case what should I do to get my money back?
We require your written complaint. On the basis of your complaint, we process for it and your account will be credited after we receive chargeback/reimbursement from the concerned bank (ATM). For this we require following details along with your complaint letter:
1. Your card No.
2. Your account No.
3. Your Name
4. Transaction amount
5. Transaction date
6. Transaction no. (Retrieval Reference No.)
7. Bank Name
8. ATM ID
9. Transaction slip receipt from the ATM
(If you have any questions regarding NSBI Visa Debit Card, please do write us.)
Email ID: atm@nsbl.com.np
Ph. No.: +977 1 4423375 or +977 1 2113746 or +977 1 4225326
Website : www.nepalsbi.com.np
